Citizen's Charter (CC)
Check the option that best describes your awareness of the Citizen's Charter.
CC1. Which of the following best describes your awareness of a CC?
CC2. If aware of the CC (answered 1-3 in CC1), would you say that the CC of this office was ...?
CC3. If aware of the CC (answered 1-3 in CC1), how much did the CC help you in your transaction?
Service Quality Dimensions (SQD)
For SQD 0-8, please check the column that best corresponds to your answer.
Please answer all required questions.
Scale: 1 - Strongly Disagree, 2 - Disagree, 3 - Neither Agree nor Disagree, 4 - Agree, 5 - Strongly Agree, N/A - Not Applicable.